We assure you and we care about you.
Take it easy! We offer a 7-days Unreasonable Return Guarantee for you (FOR SPECIFIC PRODUCTS ONLY) to return the products and get a fully refund when it’s still unused.
Exchange or Refund Condition
“When the product is still unused or unwashed and you find that it is some defective.”
Once you received the parcel, if the product you have purchased is unused but faulty, damaged or wrongly described from our website, you are allowed to ask for a fully refund or exchange. Under this situation, the return shipping fee is free.
Process of Return
Kindly send us a clear pictures or videos of the defective products that you would like to return by Email or Facebook Messenger. Moreover, state the problems that you have encountered clearly.
．After we verified your documents, you will need to send the products to us by yourself and send us the receipt of the shipment.
．Once we received the return products, we will ask for your bank account in order to transfer the fund and the return shipping fee to you.
．For the process of exchange, we will send the products to you within 3-5 working days.
．Reminder: For the products that have already been used, we will not provide any refund and exchange.
For further assistance, please contact our customer service for the instant reply. Thank you.